COMMISSIONING CUSTOM WORK
Getting a custom piece made is an easy process, even if it’s your first time working with an artist. Here is how we work together to bring your idea to life.
1. The Starting Point
The process begins with your vision. When you fill out our Commission Request Form, try to include:
- Dimensions & Function: Approximate size and where it will be displayed.
- Materials: Your preferred metal or finish.
- Inspiration: Photos, sketches, or references to other work you like.
- Deadlines: If you have a specific date you need the piece by.
2. Concept & Estimates (The Free Phase)
After you provide the initial details, we will provide a rough concept and a ballpark estimate. This early planning stage is free and helps us outline the project before the final design and cost are determined.
3. Agreement & Deposit
Once the final design and pricing are approved, we will send over a simple commission agreement for you to sign and return via email.
The Deposit: A 50% deposit is required before materials are ordered or work begins.
Why a deposit? This reserves your place in our build schedule and covers upfront costs like design time and materials.
Payment: We will send a secure online invoice or a custom checkout link. We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
4. The Build & Timeline
Most projects begin a few weeks after the deposit is paid and take anywhere from several weeks to a few months to complete, depending on complexity.
Updates: We provide progress updates and photos throughout the build so you can see your piece coming together.
Changes: If you need to change the size or design after we've started, let us know immediately. Small adjustments are often easy to make early on, but major changes may require a price or timeline adjustment to cover extra labor or materials.
5. Final Approval & Delivery
Once the piece is finished, we will send final photos for your approval.
Final Payment: The remaining 50% balance is due after approval, but before the piece is shipped or delivered.
Shipping: Completed work can be shipped anywhere within the US or delivered locally.
Cancellations & Refunds
We understand that circumstances can change.
If you need to cancel: Deposits are generally non-refundable once work has started, as time and materials have already been committed. If we are still in the very early stages and materials haven't been cut, a partial or full refund may be possible.
If we can't finish: If Element 29 is unable to complete your project due to unforeseen circumstances (like equipment failure or injury), you will receive a full refund of your deposit.
Our Goal: If you are unhappy with the direction of the build, we want to talk about it. If we can't resolve the issue together, a refund can be discussed.
Ready to start?
Fill out a commission form with some details about your project.