WANT SOMETHING CUSTOM MADE?
Getting a custom piece made is easy, even if the process is new to you. Share what you want to create, where it will be displayed, and any size, material or functional requirements. Photos, sketches, measurements and reference images are helpful, including examples of other work you like.
After you provide the initial details, the next step is a rough concept and a ballpark estimate. This early planning stage is free and helps outline the project before the final design and cost are determined. Designs can be created from scratch or adapted from existing work in a different size, material or finish.
After the project design and cost are approved, a 50% deposit is required before materials are ordered. Timelines vary based on complexity and current queue. Most projects begin a few weeks out and take anywhere from several weeks to a few months to complete. Progress updates are provided throughout the build, including photos when helpful. Completed work can be shipped within the US or delivered locally.
FREQUENTLY ASKED QUESTIONS
Most custom projects need to be a manageable size for shipping securely without bending, breaking or damaging the finish. Larger, heavier or more fragile pieces may be harder to crate and ship without added cost or risk.
Requests can include metal wall art, sculpture, decorative elements and small to medium fabrication projects.
Some ideas may not be a fit for Element 29 due to size, tooling, workspace limits or process requirements, but it’s still worth reaching out. A brief description and a few reference images are usually enough to confirm what’s possible.
Timeline depends on size, complexity, finishing and the current project queue. An estimate is provided early in the process before any payment is collected.
As an example, a new custom wall sculpture around 3 ft by 2 ft with a detailed raised design might look like this: about 1 week for concept and design development, 2 to 4 weeks for metalwork and fabrication and 1 to 2 weeks for patina, sealing and finishing. Add time for packing or crating and shipping, along with any lead time if other projects are already in progress.
Start by filling out the commission form on this page with a brief description of what you want to have made. Include key details like size, where it will be displayed, preferred metal and deadline if you have one. Photos, sketches, measurements and inspiration images are all helpful, including examples of other work you like.
The next step is a rough concept and a ballpark estimate. Once the final design and pricing are approved, a 50% deposit is required before materials are ordered and work begins.
Yes, changes may be possible, depending on how far along the project is and what needs to be revised. Small adjustments are often easy to make early in the process, while major changes to size or design may require restarting parts of the build.
If a change adds time, materials or complexity, the price and timeline may be adjusted and an additional payment may be required before work continues.
Typically no, but sometimes yes. It depends on the project. Most repairs and one-off fixes are not a good fit due to the unpredictable nature of repair work and our limited restoration expertise. In many cases, the time involved does not make economic sense.
Replacement parts or small fabrication jobs may be possible if the work aligns with the handmade style of Element 29 Metalcraft. Send photos, measurements and a brief description to confirm if it’s a fit.
Yes. A simple commission agreement is used for custom work. It outlines the project details, materials, size, price, timeline and payment terms. A copy is sent for review, then signed and returned by email before work begins.
PAYMENT QUESTIONS
Custom artwork pricing depends on size, materials, complexity and timeline. Most custom metalwork is priced in the thousands rather than hundreds, since each piece is labor intensive and involves design time, custom toolmaking and hands-on fabrication. A ballpark estimate can be provided from a brief description of what you have in mind.
Payment for commissions projects is handled online by invoice or a custom checkout link. An invoice includes a secure payment button, or a custom order can be set up through the website. Most major payment methods are accepted, including credit cards, debit cards, PayPal, Apple Pay and Google Pay.
A 50% deposit reserves a place in the build schedule and confirms that the project is moving forward. It also covers design time and upfront costs such as materials and supplies, allowing work to begin without delays.
Yes. The remaining 50% balance is due after the piece is completed and approved through final photos, and before delivery or shipment. Final payment is made online by secure checkout or electronic invoice. Most major payment methods are accepted, including credit cards, debit cards, PayPal, Apple Pay and Google Pay.
Yes, but whether your deposit can be refunded depends on how far along the project is. Deposits are generally non-refundable once work has started, since time and materials may already be committed.
If the project is still in the early stages and materials or designs can be reused, a partial or full refund may be possible. If the project has moved into production, the deposit may be retained to cover time and costs.
If concerns come up during the build or you're unhappy with the direction or execution, a refund can be discussed if the issue can’t be resolved. If Element 29 is unable to complete the project due to circumstances like equipment failure or injury, a full refund will be issued.
Yes. Trade pricing may be available for interior designers, builders, galleries and wholesale partners. Discounts depend on project scope, order size and whether the work is custom or based on an existing design.