1. Information We Collect

We only collect information that you give us directly. This happens when you place an order, request a quote, or sign up for our newsletter.
This includes:

• Contact Info: Your name, email, and phone number.
• Shipping & Billing: Your physical address for delivery and tax purposes.
• Project Details: Any messages, photos, or details you send us about a commission.

2. How We Use Your Information

We use your info for the obvious stuff:

• To make and ship your orders.
• To answer your questions and provide quotes.
• To send occasional email updates (only if you've signed up for the newsletter).

We don't sell your data to anyone, and we don't have any hidden partnerships.

3. Payments

Payments are processed through secure services like WooCommerce, PayPal, or Stripe. We never see or store your full credit card number; that sensitive data is handled entirely by the payment processors.

4. Website Analytics & Cookies

We use Google Analytics to see how people find our site and which pages are popular. This helps us improve the website experience. This data is "aggregated," meaning we see totals and trends, rather than individual user records.

• Google's Rules: You can see how Google handles this data on the Google Privacy & Terms site.
• Opt-out: If you don’t want to be tracked, you can use the Google Analytics Opt-out Browser Add-on.
• Cookies: Our site uses small files called cookies to keep your shopping cart working and to help with the analytics mentioned above. You can turn these off in your browser settings if you prefer.

5. Sharing Data with Service Providers

We only share your info with the "Service Providers" needed to run the business. For example:

• Shipping: Sharing your address with carriers like USPS or UPS to deliver your items.
• Email: Using a service to send out our newsletter.
• Tech: Our website host and payment processors.

6. Security

We use SSL/HTTPS (the padlock icon in your browser) to encrypt the data you send through our forms. While no one can guarantee 100% security on the internet, we use these standard industry tools to keep your information as safe as possible.

7. Data Retention

• Tax Records: We keep order and billing info for 7 years to comply with legal and tax requirements.
• Emails: If we talk about a project but you decide not to buy, we generally clear out those old emails after about a year.

8. Your Rights

We want you to feel in control of your data. You can email us anytime to:

• See what data we have about you.
• Ask us to correct or update your info.
• Ask us to delete your data (as long as we don't need it for a current order or tax records).

We will get back to you within 30 days of your request.

9. Contact Us

If you have any questions about this policy or your data, just reach out:

Element 29 Metalcraft
Email: info@element29metalcraft.com
Website: element29metalcraft.com

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our business. Updates will be posted here with a new "Effective Date."